At Lizacart Canvas POD, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below:

1. Refund Eligibility: We offer refunds on orders that meet the following criteria:

• The item is returned within 15 days of delivery.
• The item is unused, undamaged, and in its original packaging.
• The item is eligible for return according to the terms outlined in our Return Authorization Policy (see below).

2. Return Authorization: Before returning any item, you must first request a Return Authorization (RA) number from our customer service team. You can contact us at support@lizacart.com to initiate the return process. Please include your order number and reason for return in your email.

3. Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method and insuring the package, as we are not responsible for items lost or damaged during return shipping.

4. Inspection and Refund Processing: Once we receive your returned item, our team will inspect it to ensure that it meets our return eligibility criteria. If the item is approved for a refund, we will process the refund to the original form of payment within 5-7 business days.

5. Non-Refundable Items: Certain items are not eligible for refunds, including:

• Custom or personalized items
• Gift cards
• Clearance or sale items

6. Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately at support@lizacart.com. We will arrange for a replacement or refund and provide further instructions on returning the item.

7. Contact Us: If you have any questions or concerns about our refund and return policy, please contact us at support@lizacart.com. Our customer service team is here to assist you and ensure that your shopping experience with Lizacart Canvas POD is positive and hassle-free.

Thank you for shopping with Lizacart. We appreciate your business and look forward to serving you!